This event has passed.
Western Technical College – NEW class offerings – Customer Service Excellence
February 17 - March 18
Customer Service Excellence
This offering will be in Multi-business format with limited seating, you can send one or more staff to this training. This offering will have seven in-person sessions with each being three and a half hours in length, all for $495 per person.
CUSTOMER SERVICE EXCELLENCE
Navigating Customer Dynamics
Communicating with Clarity and Confidence
Calm Under Pressure; Mastering Conflict Resolution
Resolving Breakdowns and Handling Tough Customers
Foundation of Listening
Mastering Active Listening
Managing Customer Dissatisfaction
Cost – $495 per person
Start Date – March 19th
Location – La Crosse Campus
Length – 24 Hours